Careers

Job Num: TEB 1206

Field Technical Representative - Waukegan, IL
Provide immediate technical assistance (on site/phone/fax), perform routine visits/phone contact to ensure customer satisfaction. On-site aircraft incident/accident investigation is a requirement. Domestic and possibly international travel is required (possibly up to 60% of the time).

Please note that this position is located in Waukegan, IL.

Responsibilities:
•Maintain liaison with customers within assigned geographical territory
•Assist the customer to troubleshoot, analyze and recommend corrective action for aircraft discrepancies, when requested by the operator
•Provide informal on-the-job training to the customers and Authorized Service Centers (ASC)
•Visit and phone all customers within assigned geographical territory
•Be familiar with and utilize the Front Line Empowerment Policy (FEP)
•Suggest product/process improvements that will enhance aircraft operation
•Complete Customer Contact Reports (CCR) to document/report malfunctions, maintenance difficulties, corrective actions, etc.
•Complete CCR's, market/technical surveys, expense reports and incident reports in a timely manner
•Adhere to the "No Pass On" Policy of Technical Support
•Encourage the customer and Authorized Service Centers to complete warranty/service reports
•Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved
•Be familiar with the "Welcome to the Family" presentation
•Be available to provide technical assistance after hours and on weekends

Required Qualifications
•Minimum of 5 years of business jet maintenance experience (preferably on Falcon aircraft)
•Valid FAA Airframe and Powerplant Certificates
•Good communication skills (verbal and written).
•Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
•Two (2) years of college education (or equivalent)
•Flexibility of personal schedules
•Demonstrated strong customer service orientation
•Automobile driver's license
•Ability to operate independently and as part of a team from remote locations
•Ability to travel domestically and possibly internationally, if necessary

Desired Qualifications
•Pilots' license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience and a current passport are all desired qualifications