Falcon Jet Family
We are always improving what we do and how we do it. This relentless pursuit of technological innovation creates the world’s most advanced, efficient and comfortable jets for you to own and fly.
90 years of innovation
Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency.
Dassault Falcon Customer Service provides industry-leading support wherever and whenever, Whatever it Takes TM.
Support and Services
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
Dassault Falcon Jet
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Here when you need us
As a Falcon Customer, you are entitled to prompt,personal assistance and expert support. Wherever you are, whenever you need it.
Dassault maintains a comprehensive stock of Genuine Dassault Falcon Replacement parts and tools strategically located throughout the world. Our parts distribution depots in Paris, New York and satellite locations are open around the clock, and if needed, we can have your part delivered counter-to-counter on the same day to nearly all corners of the globe. Ninety-eight percent of all parts shipped are delivered on or before the customer’s needed-by date. Dassault Falcon’s track record on parts availability is unparalleled in the industry.
View our Spares Inventory Locations
When you have an AOG, we want one thing – Whatever It Takes – to get you flying again as quickly as humanly possible. That’s why Falcon has established GoTeams in strategic locations around the world. These are highly-trained, travel-ready technical experts – who we send along with the tools and parts they need – and the attitude you want when the clock is ticking.
Our Field Service Network consists of 80 global partners, strategically positioned to support Falcon operators wherever they work. As a Falcon customer, your Field Service Team includes a Customer Service Manager and Field Service Representatives personnel. These experts are dedicated to servicing all your aircraft requirements and act as your personal advocates in ownership and operation. They also liaise directly with Dassault Falcon, Dassault Authorized Service Centers and our technical personnel.
We have selected and established a dedicated team to assist Falcon pilots and flight departments before, during and after aircraft delivery.
These 40 highly qualified and experienced professionals - including Dassault flight test pilots, pilots and former pilots – are on hand to answer your operational questions, address regulatory issues regarding operations and provide training for your crews.
Learn more about your Falcon Flight Ops support
Dassault Falcon operates company-owned service centers in Paris/Le Bourget, France; Little Rock, Arkansas; Reno, Nevada; Sao Paulo, Brazil and Wilmington, Delaware. For even greater support, company-owned Satellite Service Stations are located in Moscow, Russia; Luton, England; Rome, Italy; Nice, France; West Palm Beach, Florida and at the Spirit of St. Louis Airport in Chesterfield, Missouri.
Wherever your travels take you, these facilities are your Falcon's home away from home.
Only by setting the very highest standards ourselves can you experience the same. Which is why to qualify as a Dassault Service Center, each must meet every one of our rigorous standards for training, tools and technical information.
The result is that our ASCs network is recognized in the industry as best in class and receives the highest satisfaction levels from our customers.
falcon COMMAND center
North, South, Central America, Pacific Rim+1 201 541 47 47
Europe, Middle East, Middle Asia, Africa +33 1 47 11 37 37
United States+1 201 541 48 09
France +33 1 48 35 56 78
For more information
Direction Générale des Avions Civils78 Quai Marcel Dassault92552 Saint-Cloud Cedex 300France
Dassault Falcon Jet Corp.
Teterboro Airport,Box 2000South Hackensack, NJ 07606USA+1-201-440-6700
Support and Services