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FAQ

​Here, find useful answers to your questions with easy and fast solutions that may help you.

  • Customer Service
  • Customer Service Communications
    • How do I remain current with the latest at Dassault Falcon and their products?
      ​Dassault Falcon has created a range of tools that enable our customers to stay connected and informed.

      Operator ForumsSee how our customer advisory panels actively work with us to create meaningful improvements for Falcon ownership. 

      Operator Directory and Services Guide is printed and mailed once each year and posted as a PDF on our private portal. This guide is an easy-to-read reference tool which provides contact information on Dassault employees, service partners, and Falcon operators worldwide. Corresponding pages on our website are constantly refreshed and updated to reflect up-to-the-minute information.

      Aviation Professional Conference is the leading event for the industry's top consultants and players.

      Customer Support Update is a quarterly newsletter containing information for every owner, operator and service center.

      Bulletins & Advisories : Available to all our customers and the most efficient and direct way to get the latest Falcon information.
       
      Email Alerts : Operators are automatically notified via email when pertinent information is posted to the site.

      Customer Service Express News is a monthly e-newsgram for Falcon Operators. It is intended to be a quick read that offers alternative sources for obtaining in-depth information which may be of interest to Falcon customers.
       
  • Warranty
    • What is the warranty on Falcon Spare Parts?
      ​At Dassault Falcon, we’ve recently doubled our spares warranty program. The new warranty covers all replacement parts purchased from Dassault Falcon for 24 months from time of installation or 30 months from time of purchase.

      The Replacement Part Warranty Program is in effect globally for all 120,000 genuine Dassault Falcon replacement parts regardless of the type of aircraft flown or when the customer’s aircraft was built. If the part was purchased from Dassault and fails for causes unrelated to normal wear or abuse during the warranty period, the part will be repaired or replaced by Dassault Falcon at no cost.

      This level of assurance and commitment to value is unparalleled in the industry. Another testament to their product confidence and response to their customers’ needs.

For more information

Dassault Aviation

Direction Générale des Avions Civils
78 Quai Marcel Dassault
92552 Saint-Cloud Cedex 300
France​

+33-1-47-11-40-00

Dassault Falcon Jet Corp.

Teterboro Airport,
Box 2000
South Hackensack, NJ 07606
USA
+1​-201-440-6700