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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
Dassault Aviation was voted the top business jet OEM for product support for the third consecutive year, bettering its own AIN scores from 2020.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
artist, businessman, politician and family man. Olivier Dassault
embodied the passion for the industry shared by all who knew him. He
will be deeply missed by the Falcon family.
FALCONS ON THE RISENews from around the fleet
FIRST FLIGHT. NEW HEIGHTS.6X makes maiden voyage
first flight of Dassault’s magnificent widebody Falcon 6X has been
successfully completed. This new aircraft took off from the Mérignac
plant near Bordeaux on March 10, and achieved all of the objectives set
for its first flight. The next phase of the flight test program will
include s/n 02 and 03 taking to the air in the coming months. Hats off
to the entire production and flight teams and partners, who worked
tirelessly to make this event one for the history books.
> Read about the milestone
ON THE ROAD AGAINThe 6X comes to America
recent rollout and first flight of the 6X have generated keen interest
in business aviation’s tallest and widest cabin. Since seeing is
believing, the full-scale Falcon 6X mockup is hitting the road in North
America so that prospective customers can see the incredible interior
for themselves. Beginning in Atlanta, the tour will be making stops in
Naples, Miami and Palm Beach before heading west across the US.
> Visit the events page for a full list of destinations and reserve your own private viewing
AWARDING EXCELLENCEAnd the winner is…
fabulous Falcon 6X cabin continues to win awards around the world.
Among the most recent are the Robb Report’s “Best of the Best”, the
Business Jet Rookie Award in the Hurun Chinese Luxury Consumer Survey
and a Best of the Best award in the coveted Red Dot product design
competition. The Dassault design team is proving to be a formidable
force in the aviation design community. The 8X is not far behind with a
Best of the Best award also from the Robb Report.
INNOVATION AT FULL THROTTLEDigital Flight Control System gets even smarter
International News (AIN) editor and pilot Matt Thurber experiences
Dassault’s new Smart Throttle first-hand by test flying a specially
equipped flight test Falcon 7X. The Smart Throttle, which has long been
used on Dassault’s Rafale fighter, allows the pilot to control all
engines with a single throttle lever. It’s just one of many
forward-looking technologies Dassault engineers are working on, some to
be on the 6X , like a new control surface—a flaperon— which combines
flaps and aileron functions, making the 6X the premier fly-by-wire
> Fly with Matt
NOTES FROM THE FIELDCustomer service making news
FOLLOWING THE BUFFETT RULE
Investing in service for the long term
his latest Crew Chief Blog, Jean Kayanakis cites Warren Buffett’s
advice to invest for the long term. It’s an excellent way to view recent
acquisitions Dassault has made to expand and strengthen its global
service network. Since 2019, 17 factory-owned facilities and more than
1,000 service professionals have been added. The truly worldwide
network now includes more than 55 service centers, with authorized
facilities, 16 spares distribution facilities, and a new distribution
hub near Charles de Gaulle Airport.
> Read. Learn. Profit.
ONE WORLD. ONE POINT OF CONTACT.
New MRO Sales Organization
further enhance the Falcon customer experience, the sales activities of
EMEA and APAC factory-owned maintenance repair and overhaul operations
have been consolidated. Operators now have a single point of contact and
a wider choice of MRO solutions and locations in Europe, the Middle
East, Africa and the Asia/Pacific. This brings together the MRO sales
operations of Dassault Falcon Service (DFS), TAG Maintenance Services
(TMS) and the Falcon segment of ExecuJet MRO Services. The goal is to
make service as streamlined as customers’ Falcons.
> Read the official story
DASSAULT’S DESERT DOMINATION
Service pros win Dakar Rally
tops in their field, and what a field. Two Dassault Customer Service
Managers, Marc Douton and Emilien Etienne (aka Team Sunhill) came 1st in
the Classic category of the renowned Dakar Rally which recently took
place in Saudi Arabia. The rally is an off-road test of extreme
endurance, skill and sheer tenacity. Marc and Emilien came out on top in
their classic 1979 Sunhill buggy, negotiating some of the most
difficult terrain in the world. Dassault is proud to have them on the
team tackling customers’ concerns.
FALCON SPOTLIGHTFeature stories of special interest
CELEBRATING DOWN UNDER
RAAF marks its centennial
Royal Australian Air Force marks its 100th birthday on March 31, 2021.
The RAAF has a storied history, and Dassault is proud to have been a
part of it for many decades. The long-standing relationship began when
the RAAF acquired its first Mirage III and continued through the years
with the Falcon 20, Falcon 900, and now with the Falcon 7X. Australia
also benefits from Dassault’s expanded service network in the Pacific
Rim. Congratulations to the RAAF!
WEB WORLDSocially speaking word of mouth
The #Falcon6X flies into the future. #1stFlight. Learn more: https://bit.ly/3qAXL6q
Pilots Bruno Ferry & Tom Valette make #Falcon6X #1stFlight a success.
the women at the heart of Dassault Aviation on International Women's
Day. #InternationalWomensDay #WOAW21 Dassault Aviation
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