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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
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Dassault Aviation was voted the top business jet OEM for product support for the third consecutive year, bettering its own AIN scores from 2020.
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Top-rated service organization set to assist Falcon Fleet at Major Global Event
Dassault Aviation’s global product support organization, voted number one in 2019 industry surveys, will once again position an elite team of service specialists, equipment and rapid response aircraft at airports near Davos the week of January 20th.
Dassault Aviation makes these comprehensive resources available to Falcon customers during special global events, this year including the Super Bowl in February in Miami and the Summer Olympics in Tokyo.
“Field support for major events has become woven into our regular product support operations. It is part of our global commitment to position support as close as possible to the customer,” said Jean Kayanakis, Senior Vice President of Worldwide Falcon Customer Service & Service Center Network. “We want to ensure that Falcon operators attending such events have access to the fastest, most comprehensive and highest quality onsite support available.”
To serve Falcon crews attending the Davos event, Dassault Aviation has reinforced its support teams at Zurich International Airport and St. Gallen–Altenrhein Airport, making available resources from its newly acquired service centers in Switzerland (TAG Maintenance Services and the business aviation operations of RUAG) and from elsewhere in the Falcon Support organization.
Dassault Aviation will be ready to support its customers with technical team assistance, offsite GoTeam dispatch and the Falcon Response portfolio of Aircraft on Ground (AOG) services. Falcon Response is the only AOG service equipped with dedicated aircraft, two Falcon 900Bs, which help speed transport of spare parts, tools and technicians to remote sites and provide alternative lift, when needed, to get passengers to their final destination.
In addition, Falcon operators will have immediate access to routine troubleshooting services provided by the 24/7 global Falcon Command Center.
Dassault Aviation is a leading aerospace company with a presence in over 90 countries across six continents. Dassault designs and builds the family of Falcon business jets as well as the Rafale fighter jet. The company employs a workforce of over 12,000 and has production facilities in both France and the United States, and a worldwide service network. Since the rollout of the first Falcon 20 in 1963, over 2,650 Falcons have been delivered. The tri-jet and twin-engine lines offer outstanding efficiency and comfort, with ranges from 3,500 nm to 7,500 nm. They include the flagship Falcon 10X, the pioneering Falcon 7X and 8X, the widebody Falcon 6X, and the versatile Falcon 900LX, 2000LXS and 2000S. Falcon Customer Service continues to hold the top spot in key business aviation surveys.
Dassault Falcon Jet Corp., is a wholly owned U.S. subsidiary of Dassault Aviation, France. Dassault Falcon Jet markets and supports the Falcon family of business jets throughout North America and South America.
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