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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
A storm is really upon us now. I’m sure it’s true where you live and work. But in spite of all the current disruptions, Dassault customer support operations continue, while observing proper precautions of course. And, I am happy to report that morale is still high.
We are always improving what we do and how we do it. This relentless pursuit of technological innovation creates the world’s most advanced, efficient and comfortable jets for you to own and fly.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
Dear Falcon Family members:You may already have received a communique this week or a phone call from our team on current customer support operations. If you would like more information, you can find all COVID-19 related topics on our customer service portal. In a nutshell, we are doing everything we can to prioritize the health and safety of our employees, customers and partners. And we are calmly carrying on with our duty to support your operations.Many of us are tele-working. Others are onsite, at the global Command Center in Saint-Cloud, Teterboro and Boise, and throughout our Falcon Service Center network, fulfilling critical roles to support you while following health precautions and government directives. Falcon Response, Spares and other support services will continue, because our customers have their own critical roles and missions, as well. If I may offer some personal thoughts, I am inspired by the unruffled response to our current challenge. So far, I am seeing the best in people (certainly among my Dassault colleagues)—and I am optimistic this will continue.Commentators are suggesting we are at war with the coronavirus. In that regard, the recent World War II movie, Darkest Hour has some apt analogies. At one point, Winston Churchill says:
Those words spoke to a calmness and seriousness of purpose, an acknowledgement of difficulties, and steady resolve to overcome them. Perhaps the right sentiments for our current moment. We are striving to embody that resolve at Dassault.Together, we will get through this, forging stronger bonds in the process. To each of you and your families, my sincere wishes for your health and safety, and a return for all of us, as soon as possible, to our normal way of life
Jean KayanakisSenior Vice President, Worldwide Falcon Customer Service & Service Center NetworkDassault Aviation