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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
Dassault Aviation has unified the sales activities of its EMEA and APAC factory owned maintenance repair and overhaul operations, creating a single point of contact and offering a wider choice of MRO solutions, locations and schedules for customers in Europe, the Middle East, Africa and the Asia/Pacific.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
You may have read recently thatDassault is on track to fly the Falcon 6Xin early 2021 with entry into service in 2022.
We’re all very excited about this—a clean sheet Falcon with new technology that
will make it a joy to fly and easier to maintain.
The 6X has onboard a breakthrough, self-diagnostic
system called FalconScan that monitors 100,000 parameters and will reduce
troubleshooting time and repairs.
Nevertheless, Customer Service must be
ready from Day 1 for both routine service and the unexpected. We are acutely
aware that the clock is ticking to have shelves stocked with spare parts, technicians
trained, and maintenance manuals written—everything necessary in order to
support a midnight call from a 6X pilot in Almaty or Zagreb (or Atlanta and
Zhoukou). Flight Operations is preparing to support pilots, as well. We have a
team reviewing flight manuals, training programs and simulator development. Our
pilots will be deeply familiar with the aircraft in order to support customer
We are confident that we will be ready. For
one thing, Customer Service staff have been involved in the aircraft’s design
from the beginning. We have advised engineering on airframe structures and
systems so that reliability and maintainability have been taken into account
from the outset.
Right now, we have maintenance experts examining
systems on various “iron bird” test rigs in Bordeaux-Merignac, advising
engineers, for example, on real-life operational considerations for cabin
electronics, plumbing and environmental systems. We’re also performing maintenance
on the 6X in our virtual reality center, checking clearances and perfecting
procedures with this powerful computer-driven tool. With it, we review and improve
all maintenance activities before working on actual hardware. We’ll provide feedback
right through flight testing, while deepening our operational understanding of
Simultaneously, we are working to stock our
parts distribution centers—starting with Teterboro and Paris. We’ve already
ordered a number of long lead time items, including large airframe structures
and landing gear. We plan on having all needed spares on hand three months
prior to entry into service.
Are there unique service challenges in
introducing an all-new airplane? Of course. But when the 6X begins flying
customers, we’ll have been there through every step of the development process.
As a result, we’ll be ready to work with operators to make sure they are
delighted to be among the first to fly this state-of-the-art business jet.
Jean KayanakisSenior Vice President, Worldwide Falcon Customer Service & Service Center NetworkDassault Aviation