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Reading our customers loud and clear
Saint-Cloud, France

The annual product support surveys by Pro Pilot and AIN are now in the books, and in true Crew Chief Blog tradition, here is my personal take on the results. Overall, I am extremely pleased to report that Dassault’s long-term trajectory is still heading in the right direction: UP. How about that?

The AIN 2018 Product Support Survey results were truly phenomenal. In the combined overall average for older and newer jets, Dassault moved up from third place to a second-place tie. For newer jets delivered in the past ten years, Dassault ranked #1 in six categories, including a first-place tie in Overall Average Score. It was a move up from third place for us. Here’s the breakdown:

#1 Overall Average*

#1 Parts Availability

#1 AOG Response*

#1 Overall Aircraft Reliability**

#1 Warranty Fulfillment

#1 Technical Reps

#2 Authorized Service Centers

*tied with Gulfstream
**tied with Gulfstream & Embraer

Meanwhile, in the Pro Pilot 2018 Corporate Aircraft Support Survey, Dassault earned a "strong" third place in the overall rankings as well as in all survey categories. The biggest improvement was in the tech rep category. Our guys most certainly deserve a shout out.

Even with our steady progress over the past few years, I know there is always room to improve the Falcon Customer Experience. However, it is quite gratifying to see the hard work and dedication of the Dassault global team pay off with such a positive response from our customers. Keep it up, everyone! And my special thanks goes to those who took the time to complete these surveys.

Jacques Chauvet
Senior Vice President, Worldwide Customer Service
Dassault Aviation

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