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Falcon Response

​​​​​​​​ As a Falcon customer, you deserve the most prompt and professional customer support available, tailored to your precise needs, wherever and whenever you need it.

FalconResponse, our worldwide suite of AOG support services, provides state-of-the-art parts, tools and engineering resources to get a grounded Falcon back into operation as quickly as possible. Dassault is the first business jet manufacturer to dedicate an aircraft for alternative lift in the event of an AOG. It is also the first to use large-cabin aircraft for this purpose (a pair of Falcon 900s), and the first to offer the service over such a broad geographic footprint.

Falcon Command Center

Located in Teterboro (New Jersey), Boise (Idaho) and Saint-Cloud (France), the Falcon Command Center tracks AOG events around the clock. Its frontline team of technical experts and spares representatives coordinates with one of the world’s most comprehensive service networks, spanning five continents and over 100 Technical Representatives, Customer Service Managers and Engineers, ready to provide in-depth troubleshooting and on-site technical assistance.

Falcon Spares

When AOG events occur, Dassault Falcon operators have significant resources at hand – resources that have earned us an industry-leading service level rating above 98.6%. We work continuously to ensure the most critical parts and components are positioned where they are most needed around the world, ready for speedy delivery. With over $850 million in parts inventory in stock at 15 global distribution centers, our customers have access to the highest level of available spare parts in business aviation.

Falcon GoTeams

GoTeams add flexibility and convenience to Dassault Falcon’s global service center network. When you need spare parts or tooling, our GoTeam technicians bring them directly to you. And whether they travel using Falcon Airborne Support, a Mobile Repair Unit (MRU) vehicle, or other means, GoTeams arrive quickly and fully equipped with the parts, tools and other specialized equipment needed to minimize the impact of an AOG.

Falcon Airborne Support

Falcon Airborne Support satisfies two aspects of our service promise: it enables us to return an AOG aircraft to service fast and also ensures that passengers have options if their trip is interrupted. Two large-cabin, long-range Falcon 900s are available at Teterboro Airport and Paris Le Bourget Airport, ready to speed technical teams and necessary parts and tools to the AOG’s location and, if required, provide passengers with alternate lift in Falcon comfort and style.

FalconResponse App

Informative, intuitive and ever-reliable, our Falcon Response App offers all the tools and resources you need in the event of an AOG. App features include Authorized Service Center and Field Service search capability by proximity, as well as instant touch-call capability to our hotlines, Command Center and global network of field service personnel. An all-important AOG form is available to instantly send pertinent information and photos to our AOG support team.


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