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24/7 Support​​​​

​Owing and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency.
Falcon Customer Service gives you this wherever you are and whenever you need it.
Business jet

Since the very first Falcon flew in 1963, Dassault has been building its global reputation for creating the best designed, best built, best flying business jets in the sky. Yet experienced business aviation professionals know that even the finest airplane cannot serve its owner reliably without an exceptional, no-compromise customer-focused organization behind it.

At Dassault, our primary objective is simple: to keep your Falcon flying safely, reliably and economically. Our customer service philosophy is built upon three fundamental beliefs:

1. To establish, maintain and grow a strong relationship with our customers
2. To provide innovative and effective service solutions every time
3. To think like our customers in order to pro-actively deliver the right solution at the right time – every time

Business jet

A World of Support

As a Falcon Customer you will always experience prompt, personal assistance and support from our service network - anytime, anywhere. Dassault has established Authorized Service Centers, Component Repair Agents and Training Facility Networks that span the globe to provide you with the highest level of experienced and dedicated local support. We work closely with our Network and share with them our experience in supporting more that 1,900 Falcon business jets in diverse operational conditions throughout the world.

Care tools

We believe specialized care tools make your life easier and simpler. So we offer a complete suite of customized options, designed in collaboration with our partners, to meet every level of your ownership needs.

Business jet

Spare Parts

We guarantee these will always be available and priced for value. We've recently enhanced our parts program to guarantee the highest value, quality and ease of access. We maintain a comprehensive stock of spare parts and tools strategically located throughout the world. And our Parts Distribution Centers are available 24/7 to ensure your requirements are met as soon as possible. A consistent rate of 98.5% for spares availability means Dassault Falcon is the service level benchmark for the aviation industry.