Crew Chief Blog
By Jean Kayanakis
Senior Vice President,
Worldwide Customer Service & Service Center Network
Dassault Aviation
Worldwide Customer Service & Service Center Network
Dassault Aviation
Around the world and around the clock, the Dassault service organization is constantly on the move, shipping parts and servicing Falcon jets. Jean Kayanakis is responsible for it all and is leading a major expansion of Falcon support. He is very much our crew chief and knows what it takes to maintain a high-tempo, high-quality operation. Jean started his career at Dassault in 1990, supporting fighter prototypes. Over the years, he rose steadily through the ranks, and then transitioned from Dassault Aviation to become General Manager of Dassault Falcon Service (DFS), the largest European-based aircraft service company.
In his blog, Jean shares his unique perspective on what it takes to keep more than 2,100 Falcons flying.
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Building a better mousetrap for North American AOGs -
Dassault Training Academy gets a big new training tool -
Falcon Assist: an AOG team in your pocket -
Bringing Dassault’s best to Bordeaux -
Faster, lower-cost cabin repairs- creativity and craftsmanship in Geneva -
What I learned from our new Operator Advisory Board -
The renaissance man who created Dassault Customer Service -
Dassault Falcon Jet St. Louis gets glowing report card -
Taking Factory Training on the road—to Windhoek -
When Things Go Bump in The Night, Call Ends Up in Boise -
An “impossible” AOG mission in Beijing made possible -
Patty Van Zile
The Parts Problem Solver -
The Falcon Operator Advisory Board
Two New Members Say It’s a Best Kept Secret -
To create a better passenger experience, ask a flight attendant -
Our Man in Sorocaba – He’s been there since before Day 1 -
A Pilot’s Feedback on New EASy IV Safety Features -
Meet Dassault’s Delivery Maestro -
Pauline Annen, a Go-To Resource for Flight Departments in the Americas -
Tech Reps are Indispensable for Building New Markets -
M&Os—and Invaluable Dialogue—Resume -
A Long-Awaited Reunion—2022 Paris M&O -
One of our smallest departments is the biggest resource for Falcon pilots -
Being on the Customer’s Team is a Prelude for Successful AOG Response -
How a First-Time C-Check in Malaysia Draws on a World of Falcon Experience -
A Crunch in Conakry Sends Dassault Customer Service into Action -
FalconCare is an Antidote for Maintenance Invoice Angst -
Perishable Vaccines Delivered Courtesy of Falcon 2000s -
Countdown to 6X Entry into Service -
Investing for the Long -Term -
Big Data takes wing in the Falcon 6X -
Falcon Command Center Finds a New Home in Mérignac -
Pandemic not slowing Falcon Airborne Support -
For Customer Service Organization, Falcon 6X EIS is Right Around the Corner -
Clearing the Air About COVID-19 and Flying Safely -
Making good things happen in extraordinary times -
Falcons Fighting Covid-19 -
Drawing inspiration in tough times -
Inspection drones—robots visit the hangar -
Remembering a Champion for the Professional Pilot -
A holiday reflection on M&Os past and future -
Fly far, fly fast, fly sustainably. Falcon Jets and biofuel -
Dassault training leaps into the future -
Our number one priority -
Opportunity knocks -
2019 Falcon M&Os fly high -
Classic support never gets old -
New Crew Chief cleared for takeoff -
New beginnings -
One-stop, nonstop connectivity -
Reading our customers loud and clear -
Spare thoughts on Falcon Spares -
Team Dassault Takes the field -
Insights and kinship at the Falcon OAB Meeting -
Where Falcons flock, service follows