Every year at Dassault we contemplate the annual ritual of the twin Business Aviation Product Support Surveys. Some might say with a mixture of hope and trepidation. But each year we manage to improve our standing, thanks to the collective efforts of everyone at Dassault in support of our number one goal — the satisfaction of our customers.
However, this year tops all others, for we have earned the number one spot in both the AIN and Professional Pilot Product Support Surveys. One reason is clear. We listen to our customers in order to understand how to consistently improve their experience. And for another, we have the finest team in the industry – individuals with unparalleled skills, smarts and passion.
I want to especially thank our Customer Service Managers and field reps who coordinate our support efforts 24/7, 365 days a year wherever the Falcon fleet flies — near or far. It’s the commitment to be second-to-none in our industry that drives all of us to do everything in our power to support Falcon aircraft and operators.
In 2019 that support has accelerated. We embarked on a global service center network expansion unequalled in our history. The acquisition of ExecuJet’s global maintenance network has expanded our footprint in the Asia-Pacific region. The TAG Aviation and RUAG operations acquisitions have strengthened our position in Europe and elsewhere. In fact, you won’t be able to visit Geneva without spotting one of our facilities.
Our growing spare parts inventory and our new state-of-the-art warehouse have shrunk delivery times. Falcon Airborne support with its dedicated Falcon 900s for AOG service and alternative lift remains unique in the industry — and customers continue to rave about it.
But we will not be resting on our laurels. Work goes on to improve the quality and efficiency of Falcon support services around the world. I am very excited by these efforts. They have the potential to keep us number one with our customers for years to come.
We may celebrate today, but I know all of us will return from summer with renewed commitment to the gratifying work of improving the customer experience. It is part of our DNA. The links below will take you to the surveys.
Senior VP Worldwide Falcon Customer Service & Service Center Network
Read the full AIN survey here Read the full Pro Pilot survey here