When the World Cup rolls around every four years, it’s not surprising to see Falcons flying in from all parts of the globe. After all, who doesn’t want to be there for one of the biggest sporting events in the world? Well, if you’re planning to be in Russia for this year’s tournament, rest assured we’ll be right by your side if you need us. Our product support operation – including a GoTeam and pre-positioned spare parts – will be on the field, ready to spring into action should the need arise.
And our dedicated online program – Let Us Know Before You Go – allows operators to give us a heads up on their plans, so we can plan ahead for their arrival.
Dassault’s World Cup presence is far from a one-off effort; major international events are regularly on our customer support calendar. Our all-star professionals bring their A-game skills to the World Economic Forum in Davos, Formula One Racing events around the world, the summer and winter Olympics and the Super Bowl.
On another note, it’s also time for the annual trade magazines Product Support surveys. We encourage all Falcon customers who receive these questionnaires to complete and return them so that we can see how well we are meeting and exceeding your expectations. We rely on your input – whether it comes from surveys or any other communication channel – to inform the decisions we make in delivering the best possible service to you and your Falcon.
Senior Vice President, Worldwide Customer Service