As a group, Falcon Spares has achieved industry-leading success (a 98.5% service level) on behalf of our customers, yet it continues to invest and innovate. And though I might be a little biased, you don’t have to take my word for it; in the most recent AIN Product Support Survey, Dassault was rated the best OEM in both parts availability and cost of parts.
Let’s look at some of the latest milestones. For instance, one our newest locations is Louisville, Kentucky, where we have partnered with UPS to take advantage of their vast infrastructure and central location. Many U.S. customers can now place an order as late as 11:00pm and receive their shipment by 8:00am the next morning. That’s what I call Kentucky Derby speed.
And speaking of impressive facilities, construction is underway on a 16,500 square meter warehouse in Tremblay, France. Scheduled to open in early 2019, it will house all new, state-of-the-art technology. And because it’s just a stone’s throw from Charles de Gaulle Airport, people and parts can be on their way to support Falcon customers faster than ever.
Then there’s the Spares Added Value Exchange – SAVE – coming in May. The Spares team worked with one of the world’s leading universities on an algorithm that led to significant price reductions on more than 1,000 items.
Lastly, a team is working with IBM on a smarter worldwide ordering and tracking system that is more user friendly for customers and employees alike. It will ensure that Falcon operators receive truly seamless service, anywhere in the world. I can’t wait to see it in place.
There you have it. The 275-member Spares team in the United States, France and China are always on the lookout for new ways to further improve your Falcon Service Experience. I invite you to visit the dedicated Spares section on the Customer Portal to learn more about all that Falcon Spares can do for you and your Falcon.
Senior Vice President, Worldwide Customer Service