Dear Falcon Family members:
You may already have received a communique this week or a phone call from our team on current customer support operations. If you would like more information, you can find all COVID-19 related topics on our customer service portal.
In a nutshell, we are doing everything we can to prioritize the health and safety of our employees, customers and partners. And we are calmly carrying on with our duty to support your operations.
Many of us are tele-working. Others are onsite, at the global Command Center in Saint-Cloud, Teterboro and Boise, and throughout our Falcon Service Center network, fulfilling critical roles to support you while following health precautions and government directives. Falcon Response, Spares and other support services will continue, because our customers have their own critical roles and missions, as well.
If I may offer some personal thoughts, I am inspired by the unruffled response to our current challenge. So far, I am seeing the best in people (certainly among my Dassault colleagues)—and I am optimistic this will continue.
Commentators are suggesting we are at war with the coronavirus. In that regard, the recent World War II movie, Darkest Hour has some apt analogies. At one point, Winston Churchill says:
“I have, myself, full confidence that if all do their duty, if nothing is neglected, and if the best arrangements are made, as they are being made, we shall prove ourselves once more able to defend our island home, to ride out the storm of war.”
Those words spoke to a calmness and seriousness of purpose, an acknowledgement of difficulties, and steady resolve to overcome them. Perhaps the right sentiments for our current moment. We are striving to embody that resolve at Dassault.
Together, we will get through this, forging stronger bonds in the process.
To each of you and your families, my sincere wishes for your health and safety, and a return for all of us, as soon as possible, to our normal way of life
Senior Vice President, Worldwide Falcon Customer Service & Service Center Network