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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
Dassault Aviation's latest addition to its large-cabin business jet family, the ulra-long range Falcon 10X, recently won a coveted Red Dot award of distinction for interior design.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
Dassault Aviation recognized as the industry benchmark in aftermarket support.
Since the first Falcon entered service in 1965, Dassault Aviation has strived to build a global customer support organization capable of providing operators with
the highest level of safety, reliability, operating efficiency and customer value throughout the life cycle of the aircraft.
This demanding mission is the responsibility of Falcon Customer Service, widely recognized as today’s industry benchmark in aftermarket support.
Dassault Aircraft Services (DAS)
Dassault Falcon Service (DFS)
TAG Maintenance Services (TMS)
Americas – Dassault Aircraft Services (DAS), headquartered in Wilmington, Delaware, operates four full-service centers serving operators throughout the Americas:
Little Rock, Arkansas
DAS also maintains five line service facilities:
Teterboro, New Jersey
St. Louis, Missouri
Van Nuys, California
Europe, Asia, the Middle East and Africa –
Dassault Falcon Service (DFS), based at Paris Le Bourget Airport, operates two full service centers dedicated to European customers:
Paris-Le Bourget, France
along three line facilities:
TAG Maintenance Services (TMS) also dedicated to the European market, operates five service centers:
Le Bourget, France
and one line facility:
ExecuJet MRO Services serves operators in Europe, Africa, Asia and Australia/Oceania. It operates eight service centers:
Johannesburg, South Africa
Kuala Lumpur, Malaysia
ExecuJet also runs two line stations:
Cape Town, South Africa
Authorized Training Partners – Pilot and maintenance training is provided by three Authorized Training Partners–-CAE, FlightSafety International and GlobalJet Services–-at numerous training centers around the world, enabling instruction to be dispensed as close as possible to the operator’s premises.
Dassault Training Academy – Contractual training is complemented by in-house OEM instruction offered by the Dassault Training Academy and tailored to individual operator requirements and fleet models. These courses include:
Aircraft-based training for added takeoff and landing type ratings and instructor/examiner type rating courses, dispensed through Dassault Aviation’s EASA Approved Training Organization certificate.
Cabin familiarization training, designed to provide a comprehensive rundown of satcom, flight cabin management, galley equipment and cabin amenities and other capabilities right on the customer aircraft.
Practical maintenance training – the first practical training authorization ever granted to a business jet OEM. The latest iteration of this offering is Falcon Immersive Practical Training, which employs virtual reality (VR) and hands-on training techniques to put technicians through the paces as if they were working on an actual aircraft.
Innovative Flight Operations Support
FalconPerf for optimized takeoff and landing performance
Electronic Weight & Balance (eWB) for fast, accurate pre-flight Weight & Balance calculations
Electronic Performance Manual (ePM) for optimized flight planning and en-route performance data computations
Falcon Flight Doc app on iPad. Developed specifically for pilots and applicable for all Falcon models, this app ensures customer aircraft remain up to date with the latest flight manual revisions and operational publications. Directly synchronized to the Falcon Customer Portal, it has notched more than 4,000 subscriptions worldwide to date.
eDispatch, available for Falcon 7X and 8X aircraft, analyzes dispatch data from different Dassault documents (MMEL, PAL CDL, NEF/NSRI) to generate timely information on dispatch conditions based on Fault and CAS messages. The eDispatch app can be used in lieu of the easy Dispatch Guide (eDG).
eWAS provides worldwide graphical weather observations and forecasts and supports detailed weather analysis along the flight plan both before and during the flight.
eOFP (electronic operational flight plan), displays third part flight plans as Jeppesen or Universal charts and reports flight data on the navigation log during the flight.
Spare Parts, Expedited Worldwide
Dassault is the industry benchmark for spare parts handling. AOG orders can be shipped anywhere in the world within two hours or less and the company maintains a spare parts service level of 98.5% overall – tops in the industry.
Currently, Dassault maintains more than 80,000 parts numbers worth more than $900 million in its global spares inventory. Parts are stored at two central warehouses – in Teterboro, New Jersey, and Paris-Charles de Gaulle, France – and at 14 Regional Distribution Centers:
Little Rock, Arkansas
São Paulo, Brazil
Johannesburg, South Africa
Hong Kong, China
Predictable, Proactive Engineering and Maintenance Tools
Falcon customers have access to a wide range of plans designed to help them manage their fleet more efficiently and save costs.
FalconCare, is the most comprehensive guaranteed maintenance cost management plan in the industry. Introduced in 2005, it provides operators with a full range of scheduled and unscheduled maintenance services that ensure predictable and stable annual costs year in and year out.
Each plan includes a FalconCare Efficiency Bonus, which provides operators with a financial reward for engaging in the most cost effective maintenance practices. And both allow operators to establish a Flex Spending Account for miscellaneous costs outside FalconCare coverage.
Falcon Maintenance Doc is an interactive app that enables customers to easily consult, update and manage up-to-date maintenance, repair and logistics documentation. Like Falcon flight manuals, the Falcon Maintenance Doc is available on iPad or tablet devices.
Unparalleled Aftermarket Solutions
Falcon Customer Service offers a range of upgrade and STC solutions designed to keep both in-production and out-of-production Falcons at the state of the art. Offerings include:
LCD cockpit displays
a wide array of connectivity solutions from Air-to-Ground to L-Band, Ku-Band and KaBand Satcom
JetWave Satcom antenna suites designed to support FalconConnect connectivity services
Electronic charts/maps, XM weather overlays and other enhancements that allow operators to access a larger number of airports, utilize FANS1/A+ for transatlantic crossings, etc.
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