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Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever,
Whatever it Takes®.
Dassault Aviation has unified the sales activities of its EMEA and APAC factory owned maintenance repair and overhaul operations, creating a single point of contact and offering a wider choice of MRO solutions, locations and schedules for customers in Europe, the Middle East, Africa and the Asia/Pacific.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
Mr. Jean Kayanakis serves as Senior Vice President, Worldwide Falcon Customer Service & Service Center Network for Dassault Aviation. He is responsible for overseeing the company’s entire customer support organization which includes 24/7 technical support, a global service center network, as well as the company’s Operational and Pilot Support Department.
The new position was created in January 2019 to help promote a uniform standard of excellence in Falcon customer service activities around the globe.
Mr. Kayanakis was previously General Manager of Dassault Falcon Service (DFS), a wholly-owned affiliate based at Le Bourget airport near Paris specializing in customized and comprehensive Falcon maintenance services as well as charter and aircraft management services.
In that role, he spearheaded development of a heavy maintenance, repair and overhaul (MRO) facility at Bordeaux-Mérignac in southwestern France dedicated to supporting the Dassault Falcon 7X and 8X business jet fleet. He also led a significant expansion of the DFS network, setting up new satellite facilities in Nice, France; Rome, Italy; Moscow, Russia; and Lomé, Togo.
Under his leadership, DFS also helped introduce FalconResponse, Dassault’s comprehensive portfolio of Falcon customer support services for grounded aircraft, with responsibility for implementing the dedicated Falcon 900 airborne support service offering for the Eastern hemisphere.
Mr. Kayanakis also directed a major renovation of DFS’ fixed base operation (FBO) at Le Bourget Airport, part of the Air Elite FBO network.
He started his career at the Dassault design office more than 25 years ago working on the Rafale fighter prototype and later held a variety of positions within the Dassault organization in customer service, logistics, purchasing, spare parts distribution and maintenance service roles.
Mr. Kayanakis graduated from the École Nationale Supérieure d'Ingénieurs de Constructions Aéronautiques (ENSICA) engineering school in France.
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