Customer Service
Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever, Whatever it Takes®.
Experience the refinement and innovation of our light, spacious cabins with an exclusive 360° virtual tour. You are in control of the camera as you play, pause and rewind your tour. Welcome aboard.
We are always improving what we do and how we do it. This relentless pursuit of technological innovation creates the world’s most advanced, efficient and comfortable jets for you to own and fly.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
A regular blog from Senior VP of Worldwide Falcon Customer Service
Around the world, and around the clock, Dassault is shipping parts and servicing Falcon jets. Jacques Chauvet is responsible for it all and is leading a major expansion of Falcon support. He is very much our global crew chief, and knows what it takes to maintain a high-tempo, high-quality operation. He started in 1980 with Dassault supporting fighter prototypes, then transitioned to deputy director at the Le Bourget service center, and rose steadily through the ranks. Jacques is the calming presence and guiding hand behind a service organization that never sleeps. Beginning with this first blog, he shares his unique perspective on what it takes to keep more than 2,000 Falcons flying.
