Customer Service
Owning and flying a Falcon entitles you to the highest levels of safety, reliability, performance and efficiency. Dassault Falcon Customer Service provides industry-leading support wherever and whenever, Whatever it Takes®.
We were asked by a reporter recently about how Dassault extends “tribal knowledge” to new models of aircraft. This is a new corporate buzzword meaning accumulated expertise specific to an organization. We indeed extend tribal knowledge into new aircraft, for example when we incorporate fighter technology into the Digital Flight Control System for the new Falcon 10X.
Dassault Aviation is a family company. A family with a heritage of integrity and excellence. We have and always will invest in innovation and technology to an extraordinary level. And we will always be the best in everything we offer our customers.
A regular blog from Senior VP of Worldwide Falcon Customer Service & Service Center Network
Around the world and around the clock, the Dassault service organization is constantly on the move, shipping parts and servicing Falcon jets. Jean Kayanakis is responsible for it all and is leading a major expansion of Falcon support. He is very much our crew chief and knows what it takes to maintain a high-tempo, high-quality operation. Jean started his career at Dassault in 1990, supporting fighter prototypes. Over the years, he rose steadily through the ranks, and then transitioned from Dassault Aviation to become General Manager of Dassault Falcon Service (DFS), the largest European-based aircraft service company.
